Complaints
As per section 44 of the Public Utilities Act, any person may file a complaint with the Board regarding public utility rates, a proposed rate change, the manner in which a public utility provides service, the areas to which the utility provides service, or the conditions imposed by a public utility to establish, construct, maintain, or operate an expansion of its service.
As per section 48, the Board may, on its own motion, investigate any mater respecting the provision of service by a public utility.